About Us : Faculty & Staff : Mr. Ray Dragon : Resume
EMPLOYMENT HISTORY:
6/99 - Present - North Carolina Central University, Technology Support Analyst
4/97 - Present - Wyrm Design, Consultant
Design and maintenance of Internet web sites on a contractual basis. Create, implement and maintain interactive forms, questionnaires, listservs, e-mail and surveys. Convert data to HTML format for use within web pages. Set-up and maintenance of FTP access, HTTP access, statistics, FP98 extensions, and POP3 mail accounts.
3/96 - Present, Internet Site Manager for The Special Education Exchange
Design, layout and management of Special Education web site. Create, implement and maintain interactive forms, questionnaires, listservs, e-mail and surveys. Convert data to HTML format for use within web pages.
4/95 - 8/97, Internet Consultant for The University of Texas at Austin
Provide design and technical support of WWW pages for the Orientation & Mobility Training Project at the Department of Special Education - Dr. Brad R. Walker, Project Coordinator.
7/96 - 4/97, Internet Services Coordinator at 1-800 Service Partners
Interpreting text and graphic media to World Wide Web environment for use on company Web site. Creation of internal company network including design, execution and content. Development of training materials for inclusion on company Intranet. Perform web-based research and data collection utilizing high-performance Internet search engines. Inference® Case Base Author. Lotus Notes/Domino® Knowledge Base Administrator.
12/95 - 7/96, Computer Technician at 1-800 Service Partners
Telephone technical support for computer hardware/software. Provide troubleshooting of hardware conflicts, failures, and configurations. Assist customers with setup, configuration, and usage of Windows 3.x, Windows 95, and Windows NT software applications.
7/95 - 12/95, Microsoft Windows 95 Software Support Engineer at Unisys Corp
End-user technical support for Windows 95 including network configuration. Provide troubleshooting for software setup, configuration, usage, multimedia, and 3rd-party applications. Call-coding and data entry of customer demographics. Attend bi-weekly professional development seminars pertaining to Windows 95 updates.
2/90 - 7/95, Financial Services Specialist at H.E.B. Grocery Company
Back-up lead for Financial Services. Data entry and processing of returned checks. Daily reconciliation of accounts receivable. Telephone collections and customer relations. Maintained returned-check inventory.
8/85 - 1/90, Furniture Restorer at Maria's Antiques
Restoration of Austrian antiques. Design and construction of furniture displays. Customer sales. Furniture delivery and setup.
6/78 - 6/85, Inventory Control Specialist at Motorola, Inc.
Prepared shipments of integrated circuits (IC). Maintained multi-million dollar IC inventory. Data entry of customer orders. Credit liaison for corporate customer accounts.
EDUCATION:
40 hours in Architectural Design, Tulane University, GPA: 3.5
60 hours in Radio, Television and Film, Austin Community College, GPA: 3.75
ADDITIONAL SKILLS:
Skilled in Microsoft Windows 9x, NT, 2000, XP, & Vista, Apple OSX, Word (all version), FrontPage, Adobe/Macromedia Dreamweaver, Flash, & Fireworks, Adobe Photoshop, Apple FinalCut Pro, and Filemaker. Excellent communication skills in customer support. Knowledgeable in HTML / Web authoring and Internet site management. Familiar with most major DOS and Windows-based applications. Willing to learn any computer-related software or skills. Highly motivated and self starting.