About Us : Faculty & Staff : Mr. Ray Dragon : Resume
EMPLOYMENT HISTORY:
June 1999 - Present, Technology Support Analyst with North Carolina Central University
Design and maintenance of Internet web sites for School of Education and Visual Impairment Training Program, including ensuring ADA-compliance. Maintenance of Mac and PC tehnology labs. Management of VITP Videoconferencing Classroom. Preparation and presentation of Faculty/Staff training workshops. Liaison between SOE and IT, and between VITP and DIRM. Video production duties, including story-boarding, video shooting, and editing as needed by VITP. Still photography as needed.
April 1997 - Present, Consultant/Wyrm Design
Design and maintenance of Internet web sites on a contractual basis. Create, implement and maintain interactive forms, questionnaires, listservs, e-mail and surveys. Convert data to HTML format for use within web pages. Set-up and maintenance of FTP access, HTTP access, statistics, PHP and MySQL, and POP3 mail accounts.
March 1996 - Present, Internet Site Manager with The Special Education Exchange
Design, layout and management of Special Education web site. Create, implement and maintain interactive forms, questionnaires, listservs, e-mail and surveys. Convert data to HTML format for use within web pages.
April 1995 - August 1997, Internet Consultant with The University of Texas at Austin
Provide design and technical support of WWW pages for the Orientation & Mobility Training Project at the Department of Special Education: Dr. Brad R. Walker, Project Coordinator.
July 1996 - April 1997, Internet Services Coordinator with 1-800 Service Partners
Interpreting text and graphic media to World Wide Web environment for use on company Web site. Creation of internal company network including design, execution and content. Development of training materials for inclusion on company Intranet. Perform web-based research and data collection utilizing high-performance Internet search engines. Inference® Case Base Author. Lotus Notes/Domino® Knowledge Base Administrator.
December 1995 - July 1996, Computer Technician with 1-800 Service Partners
Telephone technical support for computer hardware/software. Provide troubleshooting of hardware conflicts, failures, and configurations. Assist customers with setup, configuration, and usage of Windows 3.x, Windows 95, and Windows NT software applications.
July 1995 - December 1995, Microsoft Windows 95 Software Support Engineer with Unisys Corp
End-user technical support for Windows 95 including network configuration. Provide troubleshooting for software setup, configuration, usage, multimedia, and 3rd-party applications. Call-coding and data entry of customer demographics. Attend bi-weekly professional development seminars pertaining to Windows 95 updates.
February 1990 - July 1995, Financial Services Specialist with H.E.B. Grocery Company
Back-up lead for Financial Services. Data entry and processing of returned checks. Daily reconciliation of accounts receivable. Telephone collections and customer relations. Maintained returned-check inventory.
August 1985 - January 1990, Furniture Restorer with Maria's Antiques
Restoration of Austrian antiques. Design and construction of furniture displays. Customer sales. Furniture delivery and setup.
June 1978 - June 1985, Inventory Control Specialist with Motorola, Inc.
Prepare shipments of integrated circuits (IC). Maintain multi-million dollar IC inventory. Data entry of customer orders. Credit liaison for corporate customer accounts.
EDUCATION:
40 hours in Architectural Design, Tulane University, GPA: 3.5
60 hours in Radio, Television and Film, Austin Community College, GPA: 3.75
ADDITIONAL SKILLS:
Skilled in Microsoft Windows 9x, NT, 2000, XP, Vista & 7, Apple OSX, Word (all version), FrontPage, Adobe/Macromedia Dreamweaver, Flash, & Fireworks, Adobe Photoshop,Adobe Premiere, Apple FinalCut Pro, and Filemaker/Bento. Excellent communication skills in customer support. Knowledgeable in HTML / Web authoring, Internet site management, and Web accessibility standards. Familiar with most major DOS and Windows-based applications. Willing to learn any computer-related software or skills. Highly motivated and self starting.